Shipping policy

Shipping Policy

Last Updated: [7/26/2026]

1. Shipping Coverage
We currently ship to all Emirates across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Delivery Timeframe
All orders are delivered within 8 business days from the date of order confirmation. Delivery times may vary slightly depending on your location and product availability.

3. Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Once processed, your order is handed over to our courier partner for delivery.
  • You will receive a confirmation call, SMS, or WhatsApp message once your order is dispatched.

4. Delivery Charges

  • Standard delivery charges (if any) will be displayed at checkout or communicated at the time of order confirmation.
  • Orders above AED [X] may qualify for free shipping.

5. Order Tracking

  • Once your order is shipped, you will receive tracking details (if available) via SMS, WhatsApp, or email.
  • For any tracking queries, you can contact our support team directly.

6. Delivery Attempts

  • Our courier partner will attempt delivery 2–3 times.
  • If the customer is unavailable or unreachable after multiple attempts, the order may be returned and cancelled.
  • Please ensure your contact number and delivery address are accurate to avoid delays.

7. Delays

  • While we aim to deliver within 8 business days, delays may occur due to weather conditions, public holidays, high order volume, or unforeseen courier issues.
  • We will notify customers in case of significant delays.

8. Incomplete or Incorrect Address

  • We are not responsible for delivery delays or failures caused by incomplete, incorrect, or unreachable addresses/contact numbers provided by the customer.
  • Customers may be asked to reconfirm details in such cases.

9. Remote Areas

  • Delivery to certain remote or restricted areas may take longer than 8 business days. Our team will inform you if your area falls under this category.

10. Damaged or Missing Packages

  • If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with photos/videos for verification.
  • We will investigate and arrange a replacement or refund as applicable.

11. Order Changes

  • If you need to change your delivery address after placing an order, please contact us as soon as possible. Changes cannot be guaranteed once the order has been dispatched.